“I have the audacity to believe that people everywhere can have three meals a day for their bodies, education and culture for the minds and dignity, equality and freedom for their spirits.” Martin Luther King, Jr.
A Community focused operation isn’t new: humans have cooperated in mutually beneficial ways for thousands of years. There has always been a deep drive for people to gather together to define and meet their own needs. IC desires to be used as an economic tool for communities that exist on the edges of the main stream, to organize and sustain themselves.
Shopping basket with fresh food isolated on white. Grocery supermarket, food and eats online buying and delivery concept. 3d illustration
Food Club Membership
Orders
Getting Started
Follow these steps to place your order on the Invincible City app or website.
- Choose your delivery location.
- Tap or click See times to choose your delivery window.
- Add items to your cart. Your shopping cart will show you the order.
- When you’re ready to check out, tap or click Check out.
- Add your payment method.
- On the Review Your Order screen, you can update your location, phone number, and payment method. You can also add promo codes. When you’re ready to place your order, tap or click Place order.
After you place your order, you can view it in your account. You can edit, cancel, or reschedule any time before the cutoff.
How much does it cost?
To purchase your groceries it is necessary to have an active membership.
How does delivery work?
- Our associates gather the items in your order and place them in bags.
- During your one-hour delivery window, a driver picks up your completed order from our warehouse.
- Our associate loads your order into the delivery van or truck. You’ll receive an email notification or text informing you that the order is on the way!
- The driver arrives and delivers your order to you.
Pickup- (Invincible City does not have a Pickup option)
Change & Cancel Orders
What is my cutoff time?
Find your cutoff time in your account:
- Open the app or website.
- Select Account.
- Find the cutoff time in your Recent orders.
How do I edit my order?
- Sign in to your Invincible City account.
- Tap or click Account.
- In Recent orders, find your order. From here, you also can confirm your cutoff time.
- To add items, tap or click Keep shopping. Add more items to your cart. Then, check out.
- To remove items or to adjust the quantity, select Edit order. When you’re done, tap or click Save Changes.
What should I do if I received the wrong item?
Were any items missing?
- If no, go ahead and keep the item. You do not need to return it to the store.
- If yes, follow the steps on the Invincible City app or website to start a return and get a refund.
How do I get a refund?
- Open the mobile app or website and tap or click “Account”.
- Tap or click “Pickup & delivery purchase history”.
- Find your order and tap or click “Start a return”.
- Choose the item and follow the steps on the screen to receive your refund or start the return process.
How do I get a refund if I paid using an EBT card?
How do I request a refund for an item issue?
- Open the Invincible City mobile app or website and tap or click “Account”.
- Tap or click “Pickup & delivery purchase history”.
- Find your order and tap or click “Start a return”.
- Choose the item and follow the steps on the screen to receive your refund or start the return process.
What has COVID-19 taught us?
That those of us in low income communities suffer at a rate higher than other communities and receive resources at a slower pace than others. We must be resourceful and build resilience within our neighborhoods. We must rely less on charity and focus on the development of commerce and excellent products from within our communities. This means providing opportunity to create change towards all the interwoven aspects of social, economic, and food justice for yourselves. At Invincible City, we are driven by care for our communities, food, health, and workplace. Profits are directed towards these values. These are things you can see in the way we choose our products, make decisions, and structure our staff and our business. Our operations are laid out and built in a way that considers our community before profits.
If how we do things makes sense to you, invest in Invincible City with us!